Terms & Conditions

Article 1 - Object
The present Conditions of sale have as object the purchase of products and / or services carried out remotely by means of a telematic network on the site www.veltroniuomo.com, belonging to Gruppo A.R. S.r.l. Each purchase transaction will be governed by the provisions of Legislative Decree of 22 May 1999 n. 185 and by Legislative Decree n. 196/03 "Code regarding the protection of personal data", which governs the processing of personal data, also held abroad, carried out by anyone who is resident or based in Italy.

Article 2 - Acceptance of the general sales conditions
The Customer, with the electronic transmission of his purchase order, declares to have read, the conditions of sale, the proposed payment methods and the whole purchase procedure.

Article 3 - Purchase methods and prices
Before confirming the purchase, the total cost of the order will be summarized to the Customer, and he will have the possibility to modify in whole or in part, or to cancel this order completely. Product prices are clearly indicated on the website and include VAT. The shipping price must be added to the product price, the amount of which may vary depending on the requested delivery method and / or the total order amount. In the event that the product is not available, you will be informed by e-mail. A.R. Group Srl reserves the right to change the prices indicated on the website www.veltroniuomo.com without notice.

Article 4 - Shipping and payments
The shipping methods are visible on the "Shipping" page in the Customer Service section. The times indicated for the terms of delivery are purely indicative and are in no way binding for Gruppo A.R. Srl The payment methods are shown on the "Payments" page in the Customer Service section.

Article 5 - Delivery
As required by the laws governing trade, all shipments are accompanied by an official invoice stating the value of the individual items in Euro.

It is the responsibility of the recipient to check the products upon delivery and possibly raise the reservations and complaints that appear to be justified, including the possibility of refusing the package if it has been opened or shows obvious signs of deterioration. Any complaints must be addressed to Gruppo A.R. Srl at Via Giuseppe Ferrari 19/21, 00195 Rome or via email to info@veltroniuomo.com.

 Article 6 - Right of Withdrawal
In respect of Legislative Decree n. 206/2005 our Customers defined by the decree itself "consumers" have the right of withdrawal within 14 days of receipt of the goods, if the shipment of goods to be replaced is not performed within this period, Gruppo A.R. S.r.l. may refuse return at its sole discretion. The right of withdrawal can be exercised by the consumer, by filling in the following form. The withdrawal must be communicated by email. Within 14 working days, the customer must return the goods intact and in the original packaging, Gruppo A.R. S.r.l. reserves the right to check and evaluate the product conditions, fixing any additional costs for the sale of the returned products. The cost of the purchased goods will be returned in full, while shipping costs are borne by the customer, the refund is made on the same means of payment used for the initial transaction.

Items without an identification tag and / or certificate of authenticity, that have been damaged or have been worn, washed or altered in any way will not be refunded.

The deadline for making the refund by the seller is 14 days from receipt of the notice of withdrawal; the refund may be withheld beyond 14 days only until the consumer proves that the goods have been returned or until the goods have been received by the seller.

Normally the goods are collected from the customer by our express courier or will have to be sent to:
Veltroni Uomo
Via Giuseppe Ferrari, 19/21
00195 Rome (RM)

Article 7 - Privacy Protection
The conditions for data processing are visible on the "processing of personal data" page in the Customer Care section

Article 8 - Current legislation and jurisdiction
These Conditions of Sale may be modified by Gruppo A.R. Srl without notice and will be valid from the date of publication on the website www.veltroniuomo.com. It is understood that these Terms of Sale are in any case subject to Italian law and all disputes will be the exclusive jurisdiction of the Court of Rome.

Article 9 - Statutory guarantee of conformity for consumers

All products marketed enjoy the legal guarantee of conformity provided by articles 128 and ss. of the Consumer Code that covers any lack of conformity of the items purchased, existing at the time of delivery and that occur within 2 years of delivery itself. Defects of conformity are excluded and, therefore, from the legal guarantee any defects or damages caused by accidental events or by the Customer’s responsibility for the use of the products not conforming to the intended use or the effect of normal wear and tear.
To benefit from this guarantee, the Customer must report the lack of conformity with communication addressed to the seller indicating the defects and defects found. The Customer may, at his choice, ask the Seller to repair the goods or to replace them, free of charge in both cases, unless the remedy required is impossible or imposes disproportionate costs on the Seller.

VELTRONI UOMO adheres to the Code of Ethics of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel.